Find answers to your most frequently asked questions here!

How to Manage Your Club Membership?

If you are a club member and need to update your card, please go here. Once you enter the email address you signed up with, you can follow the on screen instructions.

**New club members who joined after October 2022, log into your account. Once you are in the library, there is a button at the top to manage your information.

How to Manage Your Crafter’s Collective Subscription Box?

**CREATE YOUR ACCOUNT** Even if you are already receiving a subscription box from us does not mean you created an account. If you click forgot password and are not receiving any emails or further instructions, that means you need to create an account first.

**THIS IS A DIFFERENT LOG IN FROM THE CLUB**

Go to: www.pccshoppe.com/account
Click Create Account
The instructions on the screen will walk you through how to do this.

Here is a video tutorial that will walk you through all of the steps.

How Do I Access My Classes and Workshops?

Anytime you purchase a workshop, membership, or class from us, you will receive an automated message from accounts@thrivecart.net, similar to the one below.

If you are a first time purchaser, you will need to register your account first (click the button in the email and follow those instructions). For those who have purchased from us before, simply, log in to view your library.

Do All of the DIY Kits Have Files and Lessons?

Not all of them. When you purchase a DIY kit from us, in the description, it will tell you if files and lessons are included. There will be a link at the very bottom to watch the pre-recorded video and if there are files to accompany the project, they will be emailed to you automatically once you purchase.

It says my password is incorrect, what do I do?

Our automated system will send you a new password if you click that button when trying to log into the library. IT IS VERY IMPORTANT THAT YOU DO NOT COPY AND PASTE THE EXTRA SPACES ON AT THE BEGINNING OR END. BE SURE TO ONLY COPY THE ACTUAL PASSWORD.

I can’t download my SVGs, When I uploaded my SVGs nothing was there, It says the file is empty, ETC.

If there is more than one image or design in a folder it will typically download as a zip file. You cannot upload a zip file to Design Space, you must upload files individually. Once you download the zip file, double click to open it (or right-click and extract all). Now you should see all of the files in the folder. If you are using Google Chrome, look on the lower left of your screen, once it has downloaded click to open.

Watch This Tutorial if You Need Help Logging In and Downloading Files

Click the link above to watch a tutorial about getting logged in and accessing files. This video was for our Berry Patch class, but the concept is still the same when it comes to logging in and accessing the downloads you need.